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F.A.Q.
PAYMENT OPTIONS

DIRECT DEPOSIT

Q: What is the procedure for direct deposit?
A: You can go to any branch of Wing Lung Bank and deposit at the teller or by ATM to this account:

     020 612-202-6810-6 (Man Pong Enterprises Ltd.)

  • Please e-mail a copy of your deposit receipt, contact telephone, and delivery address to sales@lemonpets.com.

  • When we receive your order, we shall confirm with the bank and process the order within 2 business days. Please make sure the deposit receipt clearly shows "Man Pong Enterprises Ltd." as the payee.
PAY BY CHEQUE

Q: What should I make a note of before I send the payment by cheque?
A: Please make sure you provide your name, contact telephone, e-mail as well as delivery address together with your cheque.

Q: Who should I put down as the payee?
A: Please put down "Man Pong Enterprises Ltd." as the payee.

Q: Where should I send the cheque?
A: Please send the cheque to:

     Man Pong Enterprises Ltd. (Lemonpets.com)
     Room 618 Hollywood Plaza
     610 Nathan Road
     Mong Kok, Kowloon
     Hong Kong

Q: How long does it take to process a cheque order?
A: After we receive your cheque, it will take 3 to 7 business days to process your order.

ORDER CONFIRMATION

After placing an order you will be contacted by telephone or e-mail. If you do not get an confirmation please check your "junk" mail folder as it may be in there; otherwise, please send us an email. The order will be delivered within 5 business days by registered mail.

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